Coaching and Mentoring

Most of us have either had or been a coach or mentor at some point in our lives. A coach or mentor’s advice, guidance and feedback can make significant contributions, empowering others to achieve high levels of success. The difference between a good and excellent coach/mentor is significant. This course will help you become an invaluable resource for both your organization and the people you choose to help.

What will you learn?

  • Apply coaching to improve individual and team performance
  • Enhance your ability to become a trusted advisor
  • Adapt your coaching style to the situation
  • Engage in effective coaching conversations
  • Understand your skills, motivations and limitations
  • Use key mentoring techniques

Why should you take this course?

This course is for you if you are, or wish to be, in a position to coach/mentor other people in your organization. The goal is to help you become a better, more effective coach or mentor by sharing proven coaching techniques and help you understand how to maximize the mentor/mentee relationship.

Course Content

Coaching: The Essentials

  • Coaching vs mentoring
  • Coaching styles
  • The coaching process and the conversation
  • Coaching toolkit

Coaching in Special Circumstances

  • Address lack of motivation
  • Overcome resistance to change


  • Coach teams to achieve excellence
  • Improve team decision-making
  • Build collaboration

Effective Instruction and Feedback

  • Develop mutual trust and respect
  • Share your knowledge and expertise
  • Provide guidance through feedback


  • Develop the relationship
  • Focus on potential
  • Provide support in difficult times

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