Performance Management

Performance Management goes beyond an annual one or two-hour meeting and can make a significant difference to productivity if it is perceived as an on-going process. It encompasses aspects of planning, monitoring as well as a reviewing results; allowing you to play a larger part in an organization’s overall success.

What will you learn?

  • Understand the background of performance management
  • Regard performance management as a continuous year-round process
  • Deal with defensive communication
  • Give and receive feedback effectively
  • Detect and eliminate misunderstanding
  • Conduct effective interviews

Why should you take this course?

This course is for you if you need to conduct your direct reports' or team members' performance reviews; if you wish to acquire additional skills or update present ones. Participants are encouraged to bring examples of their own organization's performance management forms to the course for discussion.

Course Content

Introduction and Background

  • Historical background
  • The difference between performance appraisal and performance management

Defensive Communication

  • Defensive communication and how to deal with it
  • How to give work assignments to direct reports and team members


  • What is feedback?
  • Why it is important
  • Why it is not always given
  • How to give and receive feedback effectively

Errors in Performance Management

  • The normal curve
  • How errors affect performancemanagement and how to improve

The Interview

  • Pre-interview preparation
  • Conducting the interview
  • Post-interview activities

Role Plays

  • The normal curve
  • Practice interviews

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